Account & Data Deletion

Delete your account in the app

1. Open Hard Wake.
2. Go to Settings.
3. Open Account.
4. Choose Delete Account.
5. Confirm the deletion request.

After confirmation, Hard Wake deletes the Firebase account, removes account-linked cloud backup where available, and clears local Hard Wake alarms, wake routine tasks, custom task names, settings, active alarm state, and cached premium status on that device.

Hard Wake will ask you to re-authenticate (Google or password) immediately before deletion if your sign-in session is too old; complete that prompt and the deletion will continue.

Request deletion through the Support Form

If you cannot access the app, use the Hard Wake Support Form from the email address connected to your Hard Wake account and ask for account deletion.

We may ask for reasonable information to verify that the request is connected to the account. Do not send passwords, payment card numbers, health information, photos, or private alarm labels.

Deletion requests are generally reviewed within 30 days unless more time is required for identity verification, fraud prevention, security, legal compliance, or store-provider processing.

Clear local-only data without deleting your account

You can clear local alarms and settings without deleting your account by opening Settings, then choosing Reset local data.

You can also uninstall the app or clear app storage through your device settings. These actions clear local data on that device but do not delete your Firebase account or cancel a subscription.

What is deleted

• Firebase account: removed when in-app account deletion succeeds.
• Cloud backup: account-linked alarm backup data is deleted where available.
• Local alarm and routine data: alarms, labels, repeat days, wake routine tasks, custom task names, task completion or follow-up dates, settings, active alarm state, wake-up history, and cached premium status are cleared from the device where deletion occurs.
• Companion and Rescue data: if those features are enabled, account-linked invite status, selected missed-task alert records, and rescue action settings can be deleted or minimized unless retention is needed for security, abuse prevention, billing, or legal compliance.
• Support data: support emails can be deleted or minimized on request unless retention is needed for security, abuse prevention, or legal compliance.

What may remain

Some records may remain with third-party processors or app stores after account deletion:

• Google Play or Apple App Store: purchase, tax, refund, fraud-prevention, and compliance records.
• RevenueCat: subscription, entitlement, purchase, and restore records needed for billing and fraud-prevention workflows.
• Firebase, Google, or Crashlytics: security logs, crash reports, diagnostics, aggregated analytics, deidentified data, or records kept under provider policies.

Subscriptions are separate

If you purchased Premium, cancel the Apple or Google subscription from the store account where it was purchased. Account deletion does not cancel store billing and does not automatically issue a refund.

Deletion FAQ